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AI Chatbot ‘Monty 2.0’ Enhances 311 Services in Over 100 Languages

Montgomery County, Maryland
Aug 13, 2024
Montgomery Community Media

Project Overview

Developed by the Department of Technology and Enterprise Business Solutions (TEBS), Monty 2.0 is integrated into the County’s 311 customer service platform. It leverages generative AI technologies from Microsoft and Zammo to process over 3,000 curated knowledge topics, providing residents with accurate and timely information on County services. The chatbot supports multiple languages, including English and Spanish, facilitating broader accessibility. This deployment represents a significant enhancement over the previous version, which was limited to only 20 knowledge topics and two languages.

Key Features

• Extensive Knowledge Base: Accesses more than 3,000 curated topics to address a wide range of resident inquiries. • Multilingual Support: Provides assistance in multiple languages, including English and Spanish, catering to the County’s diverse population. • 24/7 Availability: Offers round-the-clock support, enabling residents to obtain information at their convenience. • User-Friendly Interface: Accessible through the County’s 311 website, ensuring ease of use for all residents.

AI Risk Assessment Framework

No risk assessments available.

Project Details

Government

Montgomery County, Maryland

Estimated Cost

Not specified

Status

Active

Source

Montgomery Community Media